FAQs
FAQs
JUUL Device Basics
- What is JUUL?
- What makes JUUL unique?
- How do I get started with JUUL?
- How do I turn on my JUUL Device?
- Do I have to clean JUUL?
- What's the best way to store JUUL?
JUULpod Basics
- How does the JUULpod work?
- How much nicotine is in a JUULpod?
- How long does a JUULpod last?
- How should I store my JUULpods? Do they expire?
- How do I dispose of a JUULpod?
- Are you going to make non-nicotine e-liquid?
Troubleshooting
- How to charge a JUUL Device?
- My JUUL Device isn't charging.
- How to clean a JUUL Device?
- My JUULpod is leaking when I use it?
- There was some moisture on the inside of my JUULpod pack. What should I do?
- My JUUL is not producing Vapor.
Orders
- Can I make a change to an existing order?
- Can I return my product for a refund? How?
- My card has been charged multiple times. What do I do?
- Why was my card charged if I didn't receive an order confirmation?
- Is Age Verification required?
- What is Excise Tax?
Age Verification
- What is the minimum age to purchase JUUL products from JUUL.com?
- Why is the minimum age 21+ to purchase products from JUUL.com?
- Why can't I access my JUUL account?
- What is the minimum age to purchase JUUL products at retail locations?
- Can I change the name on my JUUL account or billing information?
- I live in California, Idaho, or Washington. Why can't I change my shipping address?
Shipping
- What's the soonest I can get my order?
- How can I track my order?
- What type of packaging will my order be delivered in?
- What do I do if my parcel was not delivered?
- What should I do if my order is returned to sender?
- What if the parcel is damaged?
Product Availability
- Flavors of JUULpods on JUUL.com
- Can I buy JUUL and JUULpods in a store near me?
- What JUULpod flavors and nicotine strengths does JUUL offer?
- Is JUUL available outside of the US?
- How do I get wholesale pricing?
- Are there places in the US where you can't ship?
Quality & Manufacturing
- JUUL in the Media
- Where is JUUL made?
- How is JUUL made?
- What materials makeup JUUL and the JUULpods?
- How is JUUL different from a vape or e-cigarette?
- Do JUUL products contain tobacco?
Warranty Terms
- How Long Does the Limited Warranty Last?
- What Other Warranties are Available?
- What Does the Limited Warranty Cover?
- What Will JUUL Labs Do?
- What is NOT Covered by the Warranty?
- How Do You Get Service on Warranty Claims?